Returns & Exchanges

Start a return online

How returns work

• Submit the form above, sign in to your account, or email contact@cardmint.store with your order number.
• We'll email a prepaid Royal Mail or DPD return label within one business day.
• Pack the item (used or unused) in its original box if you have it and drop it off at any Post Office or DPD Pickup point.
• Refunds are issued to your original payment method within 5 business days of the return arriving at our warehouse.

What's eligible

Any Cardmint product purchased directly from Cardmint within the last 14 days. Used items are welcome — cook with it, and if you don't love it, send it back clean. Gift returns are refunded as store credit to the recipient, and the purchaser is never notified.

Final-sale items are clearly marked on the product page and are not eligible for return, but remain covered by our product warranty.

Exchanges

Want a different size or color? Let us know when you start your return and we'll ship the replacement as soon as your return is scanned by the carrier — no need to wait for it to arrive.

Warranty

Cast iron cookware and knives carry a lifetime warranty, cutting boards five years and ceramic coatings two years. If a manufacturing defect ever appears, we'll repair or replace it free. Start a warranty claim.

Damaged on arrival

If your order arrives damaged, email us a photo within 30 days and we'll ship a replacement immediately at no cost.